Returns and Exchanges

In the event that your order arrives damaged in any way, please let us know as soon as possible. Message us with your order number and a photo of the item’s condition. We address these on a case-by-case basis, but will try our best to work towards a satisfactory solution.Returns and exchanges must be requested within 14 days of purchase.


Damaged Goods

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem, is significantly different from the website or description, arrives faulty or damaged.


Delays on deliveries

Due to covid and in seasonal periods, we may experience delivery delays. High volumes in  seasonal periods, unfortunately we will do our best to deliver on time, however some orders may be delayed.



Shipping and Delivery

All orders placed online with NCH Spray will be shipped from Sydney, Australia the next business day. Shipping times vary and are dependent on delivery location. After receiving your order confirmation by email, you will be issued a tracking number once the order has shipped from warehouse for delivery.